Queuetec is a proven, scalable solution for multi-process, high throughput appointment booking and queuing operations, which can be in a variety of locations.
It automates complex customer bookings, queries and follow up activities through a process that allows for multiple paths and resolutions. ‘Queuetec’ utilises complex business rules and a combination of data inputs to automate progress, with minimal one on one interaction.
As a result, the solution improves the experience for operators, staff and visitors, and reduces operational cost by automating non value add processes.
The Covid-19 pandemic has highlighted a number of additional features that have been added to ‘Queuetec’ which would reduce the risk of infection to the wider population.